Terms of Use

1. What EMDR Apps are, and are not

EMDR Apps are self-guided EMDR-based tools for structured reflection, bilateral stimulation, grounding and resource building. They are not medical devices, psychotherapy, or substitutes for diagnosis or treatment by a qualified professional. The apps are intended for adult users and are not designed to treat PTSD, depression, OCD or anxiety disorders.

2. Eligibility and screening

Access to certain sessions may require completing in-app screening. Screening is used to help determine whether the app appears suitable for self-guided use at that moment. It may lead the app to pause use, recommend grounding steps, or direct you toward professional support. You agree not to bypass or interfere with these safety mechanisms.

3. Not for emergencies

EMDR Apps are not emergency or crisis services. If you are in crisis, feel unsafe, or may harm yourself or others, stop using the app and contact local emergency services or a qualified professional immediately.

4. Your responsibilities

• Use the app only in a safe environment, and never while driving, operating machinery or doing anything that requires full attention.
• Follow the in-app guidance, including screening, grounding and stopping instructions.
• Stop using the app and seek professional support if a session brings up more than you can comfortably manage.

5. Subscriptions and billing

The apps are subscription-based, with a free allowance before you commit. A new user gets two free sessions of each type (six in total), after which the sessions are paid. That allowance is counted once per install across the whole app, not once per program, so switching programs neither renews it nor spends it twice. Beyond it, a new user gets a free trial (7 days at the time of writing, with the exact length always shown in the app before you start it), during which every session type is open. When the trial ends, continued use of the sessions requires an active subscription.

• What a subscription covers. One subscription to EMDR Apps opens every program inside it; there is nothing to buy per program, and switching programs neither charges you again nor takes anything away.
• Access codes. Some people use the app through an access code instead of a subscription. We give codes to early testers, clinical reviewers and people we sponsor, and an organisation may arrange access for its own staff or members directly with us, under a separate agreement with that organisation. Codes are never sold to individuals: a code offered to you by anyone other than us or your own organisation gets you nothing. A code opens the sessions and programs it covers, with nothing to pay and nothing to cancel in the app. Some codes are open-ended and some run for a set period; access arranged by an organisation lasts while its agreement with us covers you, and the app renews it by checking in with us from time to time. The app shows you what your code covers when you redeem it and in Settings, and when the access ends the subscription terms above apply again. See the Privacy Policy, section 6 for what a code sends us.
• Where you buy. Subscriptions are sold and billed by the app store you installed from: the Apple App Store on iPhone and iPad, Google Play on Android. We never take payment directly and never see your payment details. The store you bought from is the one that governs everything below.
• Plans. EMDR Apps offers a monthly and a yearly auto-renewing subscription, and you can switch between them. On the App Store these are two products in one subscription group; on Google Play they are two base plans of one subscription. The effect is the same either way.
• Price. The price is always shown in your own currency on the purchase screen in the app before you confirm. It varies by storefront and may change over time; the store notifies you of price increases and, where required, asks you to consent before renewing.
• Trial. One free trial per person: on the App Store, one per Apple ID per subscription group; on Google Play, one per Google account per subscription. Starting on one plan uses it up for the other. If you subscribe before the trial ends, any remaining free period is forfeited.
• Renewal. Payment is charged to your Apple account or your Google Play account at confirmation of purchase. The subscription renews automatically at the then-current price unless you cancel, and the store charges the renewal within 24 hours before the end of each period. If you do not cancel before the trial ends, it becomes a paid subscription.
• Cancelling. You can cancel at any time, at least 24 hours before the current period ends: on iPhone or iPad in your Apple account settings (Settings → your name → Subscriptions), on Android in the Google Play app (Payments and subscriptions → Subscriptions). Cancelling stops future renewals; access continues until the end of the period you have already paid for. Deleting the app does not cancel a subscription.
• Billing and refunds are handled by the store, not by us: by Apple under Apple's Media Services Terms and Conditions, or by Google under the Google Play Terms of Service. Refund requests go to the store you bought from.

A subscription is tied to the store account that bought it, and does not carry across from one store to the other. If you move between an iPhone and an Android phone, cancel on the store you are leaving and subscribe again on the store you are moving to.

Some EMDR Apps products are provided to you through an organisation (for example an employer or care provider) rather than sold in an app store. Where that is the case, no in-app charge applies and the terms of that arrangement govern access.

6. Licence and acceptable use

Subject to these terms, EMDR Apps Oy grants you a personal, non-exclusive, non-transferable, revocable licence to use the app on devices that you own or control. Where you obtained the app from the App Store, that licence is limited to Apple-branded devices, as permitted by the App Store Usage Rules in Apple's Media Services Terms and Conditions; where you obtained it from Google Play, it is subject to the Google Play Terms of Service. This is a licence, not a sale: the software is licensed to you, not sold.

You agree not to misuse the apps, reverse-engineer the software, resell access, copy protected content, bypass safety mechanisms, or use the apps to provide services to others without written permission. The app content, design and method structure are protected and may not be copied without permission.

7. Intellectual property

The EMDR Apps name, sphere-on-line mark, app designs, written content, method structure, interface design and related materials are the property of EMDR Apps Oy and its licensors. All rights reserved.

8. Disclaimers and limitation of liability

The apps are provided "as is" and "as available," without warranties of any kind to the maximum extent permitted by law. EMDR Apps Oy and its authors are not liable for indirect, incidental or consequential damages arising from use of the apps, except where liability cannot be limited under applicable law.

9. Changes

We may update these terms as the apps evolve. Continued use after changes constitutes acceptance of the revised terms.

10. The app stores' role

This agreement is between you and EMDR Apps Oy only, not with Apple or Google. Neither store is a party to it, and neither is responsible for the apps, their content, or any support or claim relating to them. Your use of the store itself is additionally governed by that store's own terms: Apple's Media Services Terms and Conditions, or the Google Play Terms of Service.

The paragraph that follows is required by Apple and applies to copies obtained from the App Store. This agreement is between you and EMDR Apps Oy only, not with Apple. Apple is not responsible for the apps or their content. We alone are responsible for the apps, for any maintenance and support, for any product warranty, for addressing any claim that an app fails to conform to a legal requirement, and for any third-party claim that an app infringes intellectual property rights. If an app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the apps. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. You confirm that you are not located in a country subject to a U.S. Government embargo or designated as a terrorist-supporting country, and that you are not on any U.S. Government list of prohibited or restricted parties.

11. Contact

Questions about these terms can be sent to [email protected], or to the contact email listed in the App Store or Google Play entry for the app you use. EMDR Apps Oy, Iso Roobertinkatu 26 C 24, 00120 Helsinki, Finland.